Step 0 - the customer's phone
It starts with the delivery SMS the customer already gets.
Today, a customer who can't be home calls Customer Success. Tomorrow, they tap one link and pick a new slot themselves.
Tap the link in the SMS to start the demo.
140reschedule calls last month
~90in June
8 minper call
Kestrel Freight
Today 08:12
Your delivery KF-204 873 arrives Thursday 1 Oct, 09:00-12:00.
Can't make it? Pick another slot:
kestrel.example/r/K7Q2
Can't make it? Pick another slot:
kestrel.example/r/K7Q2
Shipment KF-204 873
Your delivery from Baltic Home
In transit2 parcels, 14 kg
Thu1Oct
Current delivery slot
Thursday 1 Oct, 09:00-12:00Picked up from Baltic Home
Mon 28 Sep, 16:40
Sorted at Kestrel depot, Wola
Tue 29 Sep, 07:15
Out for delivery
Thu 1 Oct, 09:00-12:00
Delivering to ul. Kasztanowa 12, Mokotów, Warsaw. Need a different address? Contact Customer Support. Address changes are not possible here.
Pick a new slot
When can you be home?
Only free slots can be picked. Grey slots are full.
ShipmentKF-204 873
Current slotThu 1 Oct, 09:00-12:00
New slotNot picked yet
Review
Move your delivery?
WasThu 1 Oct
09:00-12:00
09:00-12:00
New-
The courier gets the new slot automatically. We'll text you a confirmation. You don't need to call us.
Your delivery is moved
We'll send you an SMS to confirm the new slot.
-
No call needed. That's one of 140.
Your slot is kept
Nothing has changed. See you on Thursday.
Thursday 1 Oct, 09:00-12:00